363 Photography is Recruiting For Customer Service Officer
363 Photography
Lagos, NG
3d ago
source : Mrjobsnaija

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363 Photography’s Career and Recruitment Offer

Job title : Customer Service Officer

Deadline : 30-Jun-21

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  • The Customer Service Officer is responsible for providing excellent customer service, ensuring that the needs of customers are being satisfied and promote this idea throughout the organization.

    Job functions include :

  • Attend to customers’ inquiries via email, social media, telephone calls, and face to face, providing necessary and adequate information to inform the customer’s buying decision.
  • Issue out and record payment receipts.
  • Greet and welcome guests and customers into the company.
  • Participate in enhancing the company’s image via social media.
  • Improves customer service procedures, policies, and standards for the company
  • Collect customer feedback by making clear notes on an inquiry / complaint, channeling them to relevant members of staff, and by ensuring the answer is given on time
  • Provide help and advice to customers using the company’s products or services
  • Provide possible improvements to customer service
  • Understands the company’s reputation and ensures to retain that image by continually enhancing the organization’s performance
  • Qualifications and Experience

  • A minimum of OND in any area of study
  • At least 1-year experience in a similar role
  • Required Skills

  • Good communication skills- verbal and written
  • Interpersonal skills
  • Attention to detail
  • Time management skills
  • Good organization
  • Good knowledge of social media
  • Problem-solving skills
  • Salary : Starting from ₦50,000.00 per month

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