Technical Support Engineer
lagos, NG
3d ago
source : Mrjobsnaija

TeamApt's job vacancy, Career and Recruitment

Job title : Technical Support Engineer jobs in Lagos Job Location : Lagos Deadline : August 13, 2022

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  • About the role

  • We are looking for a Technical Support Engineer to provide enterprise-level assistance to our production services.
  • You will be responsible for the stability, integrity, and operation of systems by monitoring, maintaining, supporting, and optimizing production services while also providing root cause analysis with recommendations for improvements.
  • Some programming and debugging duties will be required in order to develop queries / reports of varying complexity and to troubleshoot and fix programmatic issues.
  • Duties & Responsibilities

    What you'll get to do :

  • Maintain high availability for all assigned critical services and related business-impacting services.
  • Provide two-tier application support to production systems and identify any issue in production.
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Work with Level 1 Technical support staff with escalations, knowledge transfer, training, and mentoring.
  • Monitor all performance metrics for various production systems and identify the root cause for all technical issues and recommend solutions
  • Ensure and enforce agreed application best practices, and analyze systems to meet regulatory compliance.
  • Manage team ticket queue and resolve in a timely manner.
  • Develop and maintain accurate technical, software operations and support-related documentation.
  • Constantly gather information, research, and scope systems for complex issues, enhancement, and continual service improvement.
  • Work with system / database administrators and the development team to resolve issues.
  • Work with the software vendor to have application issues fixed, both short-term and long-term (root cause),
  • Troubleshoot errors and application issues via periodic testing, help desk tickets, and other methods,
  • Act as a technical resource during other projects as required
  • Requirements

    To succeed in this role, we think you should have :

  • BSc Degree in Information Technology, Computer Science or relevant field
  • Proven work experience as a Technical Support Engineer or similar role.
  • Minimum of 5 years experience supporting software applications.
  • Basic Understanding of OOP concepts and other programming concepts.
  • Ability to diagnose and troubleshoot advanced technical issues.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • In-depth knowledge of SQL databases particularly MYSQL.
  • Hands-on experience with Windows / Linux / Mac OS environments.
  • What we can offer you

  • Culture - We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard.
  • We value and respect each other and always look out for one another. Above all, we are human.

  • Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
  • Compensation - You'll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.
  • ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *Technical Support Engineer in Lagos
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