Head, Technology and Operations Governance - Interswitch
6d ago
source : BetaJob

Job Description

Management of IT Service management (ITSM) and Operations Service Management (OSM) across Interswitch’s operation and technology groups.

Key Responsibilities

Support strategy formulation for IT by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements

Coordinates with service owners / process owners to identify improvement opportunities, define key performance indicators and develop metrics for improvement

Identifies and implements opportunities in process improvements for Change, Incident, Problem, Capacity and Service management

Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory authorities taking appropriate action to report and resolve these and escalating issues as appropriate

Mange the tracking of the alignment of IT Strategy with Interswitch’s business objectives

Manage IMS ISO 20000 (Service Management) across Interswitch’s backbone

Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program

Prepare and coordinate the completion of various data and analytics reports

Executes a communications plan by working within established internal communication systems and procedures

Participate in the IT annual budgeting and planning process for the assigned business units, and tracks IT spend.


Education And Experience :

Academic Qualification(s) : BEng / BSc in Elect / Elect, Computer Science / engineering or Information Technology inclined degree

Experience (Number of relevant years) : 7 10years

Key Skills And Competencies :

Extensive Technical skills

Analytical skills

Time management skills

Organizational skills

Customer service skills


In-depth Knowledge of all Inter Switch products

In-depth understanding of core payment systems components and all ancillary applications

Effective problem analysis and resolution

Knowledge of industry Security standards, regulatory institutions and policies

Effective Time and task management

Incident and Problem Management

IT service management.

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