Technical Advisor
Lagos, Nigeria
5d ago
source : Fuzu

Competencies / Profile

  • Secondary Education in Baking / Pastry
  • Hands-on experience in the Bakery / Patisserie / Chocolate sector
  • Language skills : local language and English
  • Computer skills and ability to use professional tools (CRM, )
  • Good knowledge on ingredients, process & equipment and finished goods
  • Willing to share knowledge with colleagues and customers
  • Ability to translate creative concepts into inspirational finished goods and concepts
  • Strong communicator, able to inspire customers
  • Interdependent team player : respect others, helpful, open minded, modest and integer
  • Proven planning and organization skills with good attention to detail
  • Consulting and selling skills
  • Ability to find solutions to complex problems
  • Flexibility to travel
  • Strong communication skills (be a good communicator, has a good didactive approach and a good speaker).
  • Flexible personality and attitude : open-minded, honest, social, respect, team player.
  • Independent with a commercial approach (in order to tailor make his / her program to the needs of the customers).
  • Mission

  • We believe that people will attach more and more importance to the quality of their food and search for diversity & new experiences.
  • We believe that our diverse customers will require adjusted products & services.

  • A key element for success is the technical support that is requested both internally and by our customers. Our innovation centres are the place where our technical teams create a great customer experience.
  • The Technical Advisors’ mission is to deliver frequent, state of the art, technical service & expertise. They inspire customers with differentiating finished goods, based on latest global & local trends while using our focus product range.
  • In close collaboration with the business development teams, they maintain existing & grow new business at different types of customers through high end technical support and commercial contacts.
  • Delight customers :

  • Give demonstrations with Puratos products, finished goods and concepts in order to create close relationship with the customers
  • Organize and / or give training sessions
  • Participate and / or manage seminars & events in conjunction with Sales, Marketing and R&D. (TT,IPS,CID )
  • Trouble shooting at customers to support them in solving issues in their daily production in a timely manner
  • Develop inspirational finished goods and concepts
  • Actively look for customer needs and market trends and translates these into inspirational products
  • Create finished goods, recipes and concepts in close collaboration with the business development teams
  • Share recipes with customers and colleagues through multiple communication media
  • Business development activities :

  • Promote the focus products according to the Puratos Product Strategy
  • Maintain existing business and develop new business by identifying opportunities and threats at customers
  • Positively influence purchase orders from customers by great product demonstrations and highlighting our high quality differentiating product range
  • Contribute to marketing events
  • Build and share knowledge and experience :

  • Help colleagues and customers build technical knowledge on Puratos products, technologies and solutions
  • Stay up to date on new technologies, machinery / equipment, trends and techniques and share with other technical advisors
  • New product development and innovations :

  • Contribute early on in the development process to product development in close collaboration with the R&D and Marketing department
  • Give technical advice on the product characteristics that need to be taken into account in the product development process.
  • Advise on how the products are being used and how they can the customers’ life easier

  • Support the business development teams in positioning the product range and determine gaps
  • Contribute to new product launches (product testing, pictures & video’s, market tests )
  • Support Innovation Center organization
  • Keep the Innovation Center in a perfect state on a day-to-day base (through 5S implementation)
  • Inform the purchase responsible about raw materials needed for demonstrations
  • Follow-up and report customer activities in CRM and reporting tools provided
  • Network building :

  • Develop and maintain a network of schools, machinery manufacturers,
  • professional bakery organizations
  • Develop and contribute in the internal international technical community
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