Customer Relation Manager-Busy Mind Consult
Busy Minds Consult
Lagos
4d ago
source : BetaJob

Job Details

Location : Lekki, Lagos

Employment Type : Full-time

Responsibilities

  • Must be able to identify opportunities to grow the Customer base and build positive relationships with the new client.
  • Must be strategic and analytical when finding solutions to problems
  • Ability to use findings to improve in areas of complaints
  • Coach and train customer relations officers to display knowledge and confidence in engaging clients with respect to their clothing.
  • Builds and trains team members to be able to accept higher responsibilities
  • Mentors and build confidence in team members
  • Ensure customer’s items are handled with the utmost care, attention to detail and all instructions are complied with.
  • Ensure the credit policy of the business is maintained in dealings with items received from customers for cleaning.
  • Follows up with the customers for prompt pick up and collections of monies. Ensuring the receivable value of the branch is maintained at 20% monthly
  • Responsible for all monies collected as sales and ensures all are remitted accordingly to ensure customer satisfaction following laid down processes
  • Review all sales activities for each day and address all issues and gaps immediately before signing
  • Closely liaise with the accounts department on daily sales reconciliations, receivables report and garment stock takes exercise.
  • Consistently Improves the sales of the branch through effective service delivery and business developments. Works at exceeding branch target.
  • Ensures outstanding customer satisfaction by maintaining strong professional relationships with customers without compromising or breaching the laid down procedures and processes
  • Guides and leads team members to deliver services that meet or exceed customer requirements. Leading by example.
  • Manages and trains resources to ensure quality and consistency of service to customers.
  • Provides proper refund and compensation to customers.
  • Maintains complete and accurate customer correspondence data. Able to analyse data to provide information for management decisions
  • Develops and updates Customers’ related reports. Ensures customer information on the system is updated and available when needed.
  • Reports are collated, tracked and available when needed

  • Effective communication and collaboration with internal teams (Technicians, engineers, Pressers, Quality Control Officers, etc.
  • to address customers’ needs in a timely manner

  • Managing and retaining relationships with existing clients. Actively retaining 80% of its customers
  • Deliberately takes calculated actions and decisions which increases the client base of the respective branch
  • Able to measure and report successes and areas needing improvements
  • Requirements

  • A minimum of BSc / HND Social Sciences,CICRM
  • Minimum of 7 years experience in the banking industry, FMCGs or related industry
  • 3 years of managerial experience
  • Background in Customer service; Dry cleaning / Laundry knowledge is a plus.
  • Experience with design and implementation of business development strategy
  • Excellent communication and negotiation skills.
  • Conflict resolution
  • A customer-oriented attitude and Problem-solving aptitude
  • N200,000 / month

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