Job Opening ID 72 Title App Admin Industry Technology Work Experience 3 Years City Lagos State / Province Lagos Zip / Postal Code 100024
App Admin / DevOps Support Engineer
AppZone is Africa’s leading provider of home-grown financial technology solutions. We expand the scope and competitiveness of financial institutions by delivering disruptive innovation on agile technology using best practices.
We recognize that our super-talented and highly motivated people are at the core of our unprecedented success so far. As such, we hire people with exceptional talents and abilities, then create an environment where you can become the best version of yourself and thrive both professionally and personally.
Your contributions have the potential to impact millions of people across Africa as we work together to provide technology that empowers people with unlimited access to financial services.
Job Profile :
We are looking for a talented, self-driven and ambitious DevOps Support Engineer to join our Engineering team! you will be responsible for resolving non-code base related technical problems including database, routing system request and resolution of recurring service degradation issues.
As a DevOps Engineer, your job responsibilities include the following.
Coordinate relevant functional teams to carry out preventive maintenance activities including deployment, database management, data scripting, infrastructure monitoring and management amongst others.
Monitor service disruption events and critical thresholds of application services and infrastructure resource metrics
Participate in the analysis and resolution of issues activities including case logging, problem analysis & resolution, case assignment & tracking, incident notification & reporting, and SLA compliance tracking.
Provision of support to troubleshoot and resolve all non-code-related technical problems including database, operating system, web-server, integration, networking, and hardware issues, amongst others.
Provide support for preventive operational activities including routing system resets, disk space management, analysis of recurring service degradation trends, and resolution of recurring service degradation issues
Coordinate relevant functional teams to implement changes to deployments, configurations, servers, and network connections in line with the change management process
Provide support to application developers and relevant stakeholders in the planning, execution, and automation of deployment activities.
Provision of a reliable interface between application support and relevant functional teams during implementation, maintenance, and support engagements by giving regular and timely work progress updates.
Coordinate, monitor and provide status updates for day-to-day operational concerns to customers and stakeholders
Contribute to the documentation and adherence to technical policies and procedures
Provide training to internal stakeholders with relevant tools and technical documentation.
Communicate effectively well with internal / external parties.
Ensure desired state of infrastructure by using configuration management and infrastructure tools such as ARM Templates, Ansible and Terraform.
Create, configure and maintain automated systems for CI / CD pipeline
Setting up observability and monitoring for resources and Infrastructure
Automate deployment of applications, system configurations, and security settings in cloud-based environment while implementing integration, updates, and fixes.
Collaborating with and helping engineering teams as you work together to create new and enhance existing solutions.
Documentation of standards, work procedures, and specifications of applications
Diagnose and resolve production issues with software development
BSc in Engineering, Comp. Sci, or Other relevant discipline
At least 3 years Proven Experience working in a Software Company, Fintech, Bank, IT Infrastructure Company, System Integrators in similar role(DevOps / SRE Engineer)
2yrs+ DevOps, application admin work experience.
Knowledge of Software, Payment, Banking, IT Infrastructure, Cloud Computing Platforms
Solid Understanding of Scrum, Continuous Integration / Deployment, Change Management, Database Management, IT Automation, Microservices.
Candidate must be highly proficient in problem solving, time management, analytical thinking, ambitious and have a great drive to succeed.
Candidate must have a keen eye for detail, great communication skills and work well in a team.