We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Essential Duties and Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Other Skills Education And Experience
To ensure our salaries are competitive, we regularly conduct surveys of local markets and specialized firms. This enables us to provide personalized and motivational support for all our teams to facilitate and encourage their development.
Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.
Accor is extremely attentive to its employees and their loved ones.
With this in mind, in accordance with local welfare systems, the country in question, and market practices, the Group implements healthcare expenses, personal protection, and retirement plans to provide unfailing support and engagement .