IT Support Technician At Netcom Africa Limited
Netcom Africa Limited
Lagos
4d ago
source : BetaJob

Job Description

  • To support and maintain internal IT architecture. This position is also responsible for administering desktops support as well as all company servers, printers, phones, and other peripherals.
  • Responsibilities

  • Configures, tests, and maintains LAN / WAN equipments and related services
  • Identifies, diagnoses, and resolves network problems
  • Create and maintain comprehensive documentation for all implemented networks
  • Provide network related user issues as escalated
  • Assist in network project design and implementations
  • Maintain and support company’s LAN / WAN environment
  • Daily maintenance and problem resolution
  • Maintain necessary documentation on both network issues and projects assigned
  • Maintain and troubleshoot Apple servers (Open Directory) for a middle-sized environment (less than 200 computers)
  • Set-up of computers for staffs
  • Troubleshoot application and hardware issues on both user and server levels
  • Aid in maintaining that all servers / computers / peripherals are in good working condition
  • Perform servers and other computer asset maintenance (regular and ad-hocs)
  • Maintain hardware and software updated inventory
  • Resolve all application (emails, applications, etc) related issues
  • Participate in designing and implementation of various systems / application projects as requested by the client
  • Requirements / Experience

  • Minimum of 3 years experience in IP network maintenance and
  • Must be a team-player
  • Certification on Apple environment is a plus
  • Excellent troubleshooting skills.
  • Skills Required :

  • Understanding of wires and wireless basic networking
  • Ability to use an Apple Macintosh system
  • Ability to manage and support 1st and 2nd level issues on an Apple Macintosh system & Microsoft Windows System
  • Basic understanding of Directory Services on both Windows (Active Directory) and Macintosh (Open Directory)
  • Understanding of hardware configuration of both Apple and Windows devices is highly desirable
  • Intermediate understanding of DNS, DHCP, Filesharing (with or without SAMBA)
  • Ability to support basic applications like MS Office and others
  • Advance knowledge in routing (EIGRP / OSPF) and switching (VLAN’s, STP, etc)
  • Advanced knowledge in SNMP and other network management protocols / systems
  • Advanced knowledge in QoS principles and use of different QoS appliances
  • Able to identify network issues, propose and implement actions to resolve the problem
  • Experienced and knowledgeable on different wireless technologies (802.11 a / b / g / n / ac) design, implementation, optimization and troubleshooting
  • Certifications (CCNP / CCDA / CCIP) is a plus.
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