Operations Support Engineer
Lagos, Nigeria
5d ago

Job Description

  • To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Post Implementation Configuration.
  • Responsibilities

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  • Incident Resolution.
  • Shall ensure that all incidents logged are resolved with a view to meeting set SLA / Customer satisfaction while liaising closely with relevant teams
  • Shall ensure proper cleanup of after effect of incidents with a view to eliminating exposure.
  • Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs
  • To adequately report problems resulting from incidents with a view to completely resolve root cause
  • Provide technical expertise as subject matter experts in project task executions and contribute to the overall team knowledge
  • Propose improvement to application / services with a view to eliminating / reducing incidents
  • Occasional support during off-work periods e.g weekends, public holidays and night.
  • Event Monitoring.
  • To ensure timely event detection with a view to averting critical incident
  • To ensure that incidents are created for all critical events.
  • To ensure timely resolution of critical events that could impact the system.
  • Work on schedule and during off-work periods e.g weekends, public holidays and night.
  • Operational Services Configuration Management.
  • Set up / Configure settlement, Dispute and Reconciliation applications / servers as deployed by the technology team.
  • Suggest improvement to the process with a view to make operations better.
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  • Minimum of First Degree in Science / Engineering related discipline
  • Minimum of 1 year experience in similar or related field
  • Basic understanding of SQL
  • Understanding of Basic Networking / File Transfer Protocol
  • Understanding of Basic Linux Command and concept of Kubernetes
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