Tele - Collection Officer
NENnetworks Nigeria
Lagos, Nigeria
4d ago
source : Fuzu

Requirements and Skills :

  • Minimum Qualification : OND / HND / B.Sc Degree
  • Previous experience in tele-collections or Customer Service will be an added advantage
  • Strong Written, Communication and Negotiation Skills.
  • Strong command of English Language and at least, one other local or international language
  • Agile, Teachable and willing to learn
  • Ability to collaborate with a team in a fast-paced environment.
  • Attention to detail and strong Listening skills
  • Persuasive, sales / marketing and analytical skills will bean added advantage
  • Manages recovery of over-due loan
  • Contacting customers daily / weekly and informing them of their overdue loans.
  • Following up with customers daily / weekly on previous payment redemption date
  • Advising customers on the best payment options and negotiating suitable payment plans.
  • Thoroughly understands assigned portfolio and product
  • Responding to customer queries and escalating accordingly
  • Maintaining accurate, up-to-date customer account information
  • Reporting accurate customers feedback daily / weekly
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