customer service engineer
Golden Edge Engineering Services
Lagos, Lagos, Nigeria
2d ago
source : Fidanto

Customer Service Engineer br br Customer Service Engineer will work closely with the Service Manager to execute all activities typically delivered on site at customer premises whether scheduled or not such as installation maintenance and diagnostic activity including completing repairs and conducting customer training br br Essential Responsibilities br 45 Review and Issue of Field Service Maintenance and Installation Reports br 45 Responsible for Controller Datasheet CDS Billing Edit Check Development and General Invoicing br 45 Handle Outage Warranty and Installation Planning Process br 45 Manage Customer Technical Issue Resolution Sourcing Process Field Service and Power Generation Portal and Processes br 45 Take ownership of Nonconformance Reporting Customer Issue Resolution CIR Process and Site Compensation Process br 45 Initiate Net Promoter Score NPS Survey Requests amp FEPA Survey Request br 45 Responsible for Field Resource Management Process Service Shop Resource Demand Placement amp Service Manager Event Audit Process br 45 Monitor the completion and submission of Job Assignment Sheet br 45 Carry out any other duties as may be signed from time to time according to business needs br Job Requirements br Qualifications Requirements br 45 Minimum of HND in Engineering or any related field br 45 Relevant field engineering experience at least 2 years is required br 45 Business acumen br 45 Customer service mindset br 45 Strong organizational skills and project management skills br 45 Exceptional oral and written communication skills br 45 Good command of oral and written English skill br 45 A depth of relevant experience in energy power industry br 45 Demonstrate consistently high levels of performance br 45 Work efficiently without direct supervision br 45 Willing to continuously work on construction site br 45 Environmental Health and Safety mindset and compliance br Application method use the button br Deadline July 7th 2014 br ATTENTION pls apply strickly to the Email given thanks

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