Customer Care Representative - RPL Logistics
RPL Logistics
Lagos
4d ago
source : BetaJob

Job Details

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  • Location : Lekki, Lagos

    Employment Type : Full-time

    Responsibilities

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.
  • Requirements

  • First Degree from a reputable University
  • 3 - 5 years work experience.
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Great orator
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Pension
  • Profit sharing
  • Wellness Scheme
  • Career Advancement
  • Great Place to work
  • Welcoming environment.
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