Locations : Abuja and Lagos
Employment Type : Job Description
Towntalk and The Social Science Academy of Nigeria are using Area! as an AI mobile reporting tool to conduct data science into gender-based violence during and post-COVID-19 in Nigeria to improve survivor access to justice and needs.
The call center will work to provide case management, therapy and referrals for offline cases.
Provide GBV case management and psycho-social support to vulnerable persons, particularly survivors of gender-based violence.
Case Management by assessment of needs, implementation of an action plan and management of the action plan to ensure appropriate follow up / revision and case closure when appropriate.
Maintain accurate records, and beneficiaries’ files to maximize confidentiality and safety.
Contribute to updates of mapping of service providers within the area of intervention to ensure that the team is informed of all relevant and available services.
Provide appropriate referral services to survivors including emergency response services, medical services, legal support, technology tools, therapy support, volunteer networks and others.
Follow up all referred cases to ensure appropriate services have been provided to the survivor and report gaps in referral services to the GBV Manager for action.
Prepare, engage and document case management technical meetings, case review meetings and referral coordination meetings, if needed.
Submit case management reports on a weekly and monthly basis or as assigned by the supervisors.
Work in teams to conduct quarterly analysis of GBV related incidences trends, referral gaps and related information, and present reports to the GBV Case Manager.
Attend Towntalk, SSAN other trainings accordingly.
Qualifications / Experience
Education to degree level in Psychology, Sociology, Gender Studies, Social Works, etc.
2 years demonstrated experience in GBV case management.
Experience in conducting service mapping and referral pathways
Skills / Knowledge :
Language : Speak, read and write in multiple local languages
IT tools : Microsoft Excel and PowerPoint, Sage, Power BI etc.
Communication : Excellent written and verbal communication skills.