Gender Based Violence Case Officer-Towntalk
4d ago
source : BetaJob

Job Details

Locations : Abuja and Lagos

Employment Type : Job Description

Job Description

  • Towntalk and The Social Science Academy of Nigeria are using Area! as an AI mobile reporting tool to conduct data science into gender-based violence during and post-COVID-19 in Nigeria to improve survivor access to justice and needs.
  • The call center will work to provide case management, therapy and referrals for offline cases.


  • Provide GBV case management and psycho-social support to vulnerable persons, particularly survivors of gender-based violence.
  • Case Management by assessment of needs, implementation of an action plan and management of the action plan to ensure appropriate follow up / revision and case closure when appropriate.
  • Maintain accurate records, and beneficiaries’ files to maximize confidentiality and safety.
  • Contribute to updates of mapping of service providers within the area of intervention to ensure that the team is informed of all relevant and available services.
  • Provide appropriate referral services to survivors including emergency response services, medical services, legal support, technology tools, therapy support, volunteer networks and others.
  • Follow up all referred cases to ensure appropriate services have been provided to the survivor and report gaps in referral services to the GBV Manager for action.
  • Prepare, engage and document case management technical meetings, case review meetings and referral coordination meetings, if needed.
  • Submit case management reports on a weekly and monthly basis or as assigned by the supervisors.
  • Work in teams to conduct quarterly analysis of GBV related incidences trends, referral gaps and related information, and present reports to the GBV Case Manager.
  • Attend Towntalk, SSAN other trainings accordingly.
  • Qualifications / Experience

  • Education to degree level in Psychology, Sociology, Gender Studies, Social Works, etc.
  • 2 years demonstrated experience in GBV case management.
  • Experience in conducting service mapping and referral pathways
  • Skills / Knowledge :

  • Language : Speak, read and write in multiple local languages
  • IT tools : Microsoft Excel and PowerPoint, Sage, Power BI etc.
  • Communication : Excellent written and verbal communication skills.
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