Customer Service Representative
Fadac Resources And Services
Lagos, NG
2d ago
source : Ngcareers Ltd

Job Details

Fadac Resources and Services - Our client is a leading Online pharmaceutical distribution company with a vision to be Nigeria’s leading pharmacy in the provision of healthcare, health products and health services.

Due to expansion, they are in need of a suitably qualified candidate to fill the position below :


  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries and complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Process orders, forms, applications and requests
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Follow up on customer request
  • Provide feedback on the efficiency of the customer service process
  • Job Requirements

    Min Required Experience :

    Min Qualification : Diploma / OND / NCE

    Desired Courses : Not Specified

    Other Requirements :

  • Must be a female applicant
  • Minimum of OND in Mass Communication or any related field
  • 2 - 3 years proven work experience as a Customer service representative
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to details and accuracy
  • Candidates must reside within Victoria Island and it's environs.
  • 26th November, 2019.

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