Customer Services Executive At Ibakatv Lagos
Ibakatv
Lagos
2d ago
source : BetaJob

Location : Lagos

Flexible work Schedule : 2 days ON, 1 day OFF

Key Roles

  • Supports customers by providing helpful information, answering questions, and responding to complaints
  • Job holder will be the front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.
  • Principal Accountabilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Skills and Competencies :

  • Strong communication Skills (Verbal and written)
  • Passionate
  • Client servicing skills
  • Good presentation skills
  • PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Interpersonal Skills
  • Must be multi-skilled
  • Excellent interpersonal skills
  • Good analytical skills
  • Proactive
  • Must be honest and reliable
  • Ability to work under pressure
  • Good use of initiative.
  • Requirements

  • The job holder must have an ND (National Diploma) certificate in Business, Communication, Humanities or Marketing related discipline with a minimum of 1 year post qualification experience in related field.
  • Remuneration

  • N50,000 / month.
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