Area Customer Loyalty Executive
Greenlight Planet
Ondo, NG
5d ago
source : Mrjobsnaija

Greenlight Planet's job vacancy, Career and Recruitment

Job title : Area Customer Loyalty Executive jobs in Ondo Job Location : Ondo Deadline : August 29, 2022

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  • Description

    The team you would join :

  • We are looking for a hungry, diligent, well organized, highly analytical individual to join our Risk department as a Customer Loyalty Executive.
  • The Employee will be responsible for leading the efforts and processes related to collections of our PAYG products in the field.
  • They will also be responsible for giving advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.
  • Responsibilities

    What you would be expected to do :

  • Analysing regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
  • Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments.
  • Providing weekly updates to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights.
  • Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
  • Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required.
  • Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
  • Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc.
  • as per the processes laid out by the Risk function.

  • Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
  • Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
  • Recruiting cash collection centres and set up for the key collection area.
  • Requirements

    You might be a strong candidate if you :

  • Bachelor's Degree / Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
  • At least 1 years of work experience in a similar position with field experience and collaborating with rural customers settlements.
  • Enthusiastic about working in the field to drive collections, resolving issues, and enhancing the customer experience.
  • Strong experience from Microfinance / Fintech or banking background on Credit Collections debt recovery preferable.
  • Must have good analytical, communication & people skills
  • Excellent people skills.
  • Clear and straight to the point communication skills with fluency in English.
  • Clear thinking / problem-solving ability.
  • Enthusiastic about collaborating with rural customers & resolve customers issues.
  • Excellent and diligence.
  • Excellent issue-tracking and resolution skills.
  • Able to manage multiple tasks at the same time diligently and accurately.
  • Work with multiple sales teams and cross-functional teams seamlessly.
  • What we offer (in addition to compensation and statutory benefits) :

  • An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
  • The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;
  • A truly multicultural experience : you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.
  • Accounting / Financial Services jobs in Nigeria *Accounting / Financial Services jobs in Ondo *Area Customer Loyalty Executive in Ondo
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