Customer Support Manager
lagos, NG
1d ago
source : Mrjobsnaija

FairMoney's job vacancy, Career and Recruitment

Job title : Customer Support Manager jobs in Lagos Job Location : Lagos Deadline : October 16, 2022

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  • Description

  • Supervise and coordinate the daily operations of the customer support team.
  • Produce timely reports of activities.
  • Escalate any downtime or service failure promptly.
  • Coach and train the agents on customer and interaction handling skills.
  • Manage the customer support teams, to ensure the services are up and running.
  • Through focused analysis and monitoring, provide insights to management on customer behavior and feedback.
  • Ensure CSAT and NPS ratings are improved.
  • Manage the customers' feedback and provide valuable feedback and recommendations that will aid the business.
  • Be up to date with service delivery innovations and trends that will ensure CXD cost management and efficiency.
  • Manage and supervise the members of the department to maintain a positive work environment and a motivated team.
  • Requirements

  • A University degree. A Master's degree is an added advantage.
  • A minimum of 6 years of experience in Customer Services or Contact Centre roles.
  • Good Communication
  • Customer Engagement and Relationship Management.
  • Crisis Management
  • Time Management
  • Team leadership
  • Emotional Intelligence (Self-Control)
  • Benefits

  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development
  • Recruitment Process :

  • A screening call with the Recruiter for 30 minutes.
  • Technical interview with one of the members of the Operations team for 30-45 minutes.
  • Culture fitment interview with the Hiring Manager for 45-60 minutes.
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Support Manager in Lagos
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