Officer, Digital Forwarding
1d ago

Job Description

We are looking for fast-readers and do-ers with a strong attention to detail. You will be a great fit if you have experience utilising various technology applications for data-entry purposes.

This role will be on a full-time basis and based out of our offices in Kuala Lumpur Air Cargo Terminal (around the airport premises).

You will need to work on shift and report to the Executive of Digital Forwarding on duty.


As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.

That said, the bulk of your working hours should involve you having to :

Calculate and process duties and taxes, at times follow up with customers to track their payments of duties or taxes

Enter details into specialised customs software i.e. : ALDEC, DagangNat

Research customs requirements, and attach the necessary documentations during the declaration process

Attend meetings with customs officials in the application duty refunds / tariff reclassification

Develop understanding on import / export laws and regulations

Liaise with officials in various agencies to ensure goods are cleared through customs / quarantine

Help to coordinate for transportation, warehousing, storage etc. where necessary

Help with purchase / simple procurement of goods required for delivery

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership.

Put simply, you are a leader, we all are leaders and good leaders :

Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves

Do what is needed to get things done, as they believe speed is more important than anything else to effect change

Over communicate, particularly as they are all quite autonomous

Take care of our staff, and treat them as they would want to be treated

Are rigid on goals, but flexible on the details


These are minimum-requirement skills and a must-have’ for the role :

Strong communication skills

Strong interpersonal skills - ability to speak Bahasa Malaysia and English fluently

Able to operate computer programmes such as microsoft office

Working experience with standard data-entry softwares

Meticulous with work - double checking for accuracy of data entry

These are skills that are nice-to-have’ and will make you stand-out in the job application :

Possess KEK license

Previous experience engaging customs

Wants to develop capabilities / expertise in the logistics industry

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.

We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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