Reliance HMO is Recruiting For Reliance Care Officer
Reliance HMO
Lagos, NG
1d ago
source : Mrjobsnaija

More Information

  • Address : 18 Jimoh Oladehinde Street, Gbagada, Lagos, Nigeria.
  • About Reliance HMO’s Job offer

    Job title : Reliance Care Officer

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  • Location : Gbagada, Lagos

    The Position

  • The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements.
  • As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen.
  • Also, you are able to learn fast and work under high pressure.

  • You are a team player able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.
  • Key Responsibilities

  • Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
  • Respond to requests, enquiries and complaints from clients and prospective clients.
  • Assist prospective clients in their choice of company’s Health Plan by providing relevant information.
  • Follow-up on prospective clients and ensure they become actual clients.
  • Upgrade enrollees’ Health plans accordingly.
  • Escalate unresolved issues to the team lead and follow-up on the clients’ complaints.
  • Politely attend to clients’ suggestions, objections and complaints.
  • Communicate with clients to inform them of updates in service.
  • Conduct surveys to evaluate Customer Satisfaction.
  • Forward feedbacks, tasks and recommendations to appropriate units / personnel.
  • Record details of customer feedback using the appropriate internal communication system.
  • Document daily activities and forward report to Team Lead.
  • Update the to-do list from communication with clients.
  • You’ll love this opportunity because :

  • You’ll have a lot of independence in managing projects
  • We have a vibrant and active culture
  • Co-workers are a close-knit, intelligent, and motivated team
  • Qualification

  • Bachelor’s Degree.
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