Address : 18 Jimoh Oladehinde Street, Gbagada, Lagos, Nigeria.
About Reliance HMO’s Job offer
Job title : Reliance Care Officer
Quick Recommended Links
Job by industries
Location : Gbagada, Lagos
The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements.
As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen.
Also, you are able to learn fast and work under high pressure.
You are a team player able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.
Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
Respond to requests, enquiries and complaints from clients and prospective clients.
Assist prospective clients in their choice of company’s Health Plan by providing relevant information.
Follow-up on prospective clients and ensure they become actual clients.
Upgrade enrollees’ Health plans accordingly.
Escalate unresolved issues to the team lead and follow-up on the clients’ complaints.
Politely attend to clients’ suggestions, objections and complaints.
Communicate with clients to inform them of updates in service.
Conduct surveys to evaluate Customer Satisfaction.
Forward feedbacks, tasks and recommendations to appropriate units / personnel.
Record details of customer feedback using the appropriate internal communication system.
Document daily activities and forward report to Team Lead.
Update the to-do list from communication with clients.
You’ll love this opportunity because :
You’ll have a lot of independence in managing projects
We have a vibrant and active culture
Co-workers are a close-knit, intelligent, and motivated team