Call Center Operator Intern
Lagos, NG
6d ago

Responsibilities :

  • This position is responsible for the following Service functions of Nigeria Subsidiary;
  • Answer calls and handles customer complaints both over the phone and by email.
  • Follow up on customer calls where necessary.
  • Identify and escalate issues to the supervisor.
  • Route calls to appropriate resources.
  • Escalate service requests to GDFZE.
  • Create service requests for all customer complaints in the system.
  • Dispatch service orders, and close service confirmation, service order, and service requests.
  • Document all call information according to standard operating procedures.
  • Recognize and alert the supervisor on trends in customer calls and produce call reports.
  • Enter new and existing customer information into the system.
  • Follow up with service engineer on service report sheet and filling of documents in the appropriate file.
  • Providing relevant information and data on service calls and complaints.
  • Suggest ways that will further improve service operations and customer satisfaction.
  • Carry out other responsibilities that are assigned.

    Skills & Competencies :

  • Excellent written and verbal communication skills
  • Good proficiency in MS Excel, PowerPoint, and MS Word
  • Strong interpersonal skills, ability to relate well to clients, fellow employees, and company management
  • Academic Qualification

  • Minimum OND
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