Retail Shop Supervisor
Edge Recruiter Nigeria Ltd.
Ibadan
38d ago

Our client is a multinational retail chain specializing inhousehold and consumer goods including cosmetics, stationery, toys, andkitchenware.

It has been expanding globally since its establishment and haveopened more than 1,800 stores around the world. They also created a newbusiness style, which combines fashion and leisure together, becoming the mainforce in the department stores and shopping centers with catering, fast fashionclothing and entertainment industries.

They currently have an opening fora Retail Shop Supervisor

Job Profile

To operate the store in accordance with company and brandpolicies and procedures, motivating and leading the store staff team in orderto ensure net sales and shop staff cost control, while allowing functional managersto provide excellent service to consumers, present the brand and its productsto the best levels.

FOCUS : Net sales growth, shop staff cost optimization,consumer and brand excellence, cash / asset control.

Key Responsibilities

  • Manage shop floor staff hierarchically
  • Operate the store and manage goals and priorities to achievethe Sales targets in units and in values
  • Organizing the shop and planning tasks efficiently to allowsales staff to focus primarily on serving the customers and selling
  • Ensuring the presentation and visual merchandising isexecuted in accordance with company and brand policies
  • Ensure rules principles and guidelines on the cashiersactivities
  • Organise cost control via optimizing shop staff presenceplanning
  • Ensure compliance with all operating standards, policies,and procedures, which include :
  • Ensuring the safekeeping and protection of all companyassets (owned or rented)
  • Ensuring that all in-store systems are used, updated andmaintained in the correct way at all times by appropriate and properly trainedstaff
  • Execution of various administrative tasks (Receiving goods,handling vouchers, following banking procedures, POS Merchant cards, handlingproduct complaints, proper reporting etc.)
  • Replenishing sold items from the stock room and whererequired ordering them at the central retail merchant
  • Facilitating sales to customers in compliance with allcompany policies and conditions
  • Ensuring customer service levels are maintained at all times
  • Performing regular full or partial physical stock takes inconformity with corporate policies and procedures
  • Identifying any discrepancies between system stocks andphysical counts and physical counts and recounting where appropriate
  • Reviewing and obtaining Head Office approval for any stockadjustments
  • Creating a transparent, proactive and motivating environmentwhere staff can take responsibility,
  • Leading, managing and coaching the sales team to develop best practices
  • Motivating and inspiring the shop staff team
  • Controlling the daily tasks of the staff and providingregular feedback and evaluations of their performance
  • Key Requirements

  • Bachelor’s Degree in any discipline from a good University
  • At least 3 Years’ experience in Retail or Branded business
  • Excellent English both written and spoken is amust
  • RETAIL EXPERIENCE IS A MUST
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