We really care about providing outstanding customer experience for all our customers & users and to help us drive this, we’re looking for an experienced, people-focused Customer Experience Quality Assurance Specialist to ensure our customers are treated fairly and receive awesome standards of service at all times.
As the Customer Experience Quality Assurance Specialist, you will be relied upon to maintain a high and consistent level of support across the Customer Success team.
You will be responsible for ensuring that all our customers experience the same level of excellent and seamless support no matter the approach or support channel they are reaching us through.
Launched in 2017 as "Kudi.ai ", a chatbot that responds to financial requests on social apps, nomba has since evolved to empower independent businesses to act as neighborhood banks offering basic financial services such as cash withdrawal, transfer and bill payments to all Nigerians, especially those in underserved communities.
Today we process more than $500m in payments monthly.
With a vision to enable economic prosperity by supercharging businesses to run efficiently and meet their goals, nomba is making it easier for businesses to accept payments, make payments and manage their operations.
With over 250 employees and more than 150,000 businesses on our platform across the country, we are creating a distinct gateway into the digital economy by providing businesses with access to everyday tools that simplify payments and drive their growth.
With these easy-to-use tools, businesses of all sizes can now accept, process and manage payments online and offline while optimizing their operations.
To learn more about nomba, visit our website on www.nomba.com or follow us on Twitter nomba, on Instagram nomba hq and on