E-Commerce Manager
RS Hunter Limited
Lagos, LA, ng
6d ago

Our Client

Our client in the Luxury Brands Industry seeks the services of an e-commerce Manager who will will be primarily responsible for overseeing and managing the e-

commerce department of a company with a significant online presence. He / She will handle decision-making for the website, social media accounts, and online advertising.

Job Description

  • Manage a team and responsible for all day-to-day operationalaspects of the e-commerce channel (desktop, mobile, table), including inventorymanagement, merchandising, contents publishing, product information, userexperience, order fulfillment, shipping methods, payment methods, customerservice & housekeeping
  • Partner with cross functional teams, including IT,Marketing, Inventory, Customer Service, Logistics to identify opportunities andto drive business and executes new business strategies
  • Deliver the annual sales, margin and EBITA identified in thestrategic plan for the region
  • Drive commercial fundamentals (KPIs, traffic, conversion,site experience, AOV, etc) and develop industry benchmark operationalexcellence (according to strategy)
  • Create outstanding consumer experiences(brand / product / service / NPS)
  • Deliver consistent brand and user experience for all on-lineplatforms (desktop, mobile, tablet)
  • Define the e-commerce requirements (toolbox, site experience,services, etc) necessary to meet business goals
  • Manage and support all O2O operations and implementations
  • launch successful sales events and in charge of promotionsand site initiatives through maintenance of product assortment (i.
  • e. enhancingcatalog, creating product pages, adding SKUs and imagery to product pages,etc).

  • Manage and oversee new item set up, catalog management andproduct attributes, ensuring timely product launch
  • Strategise sales and selling techniques to ensure properselling volume, minimize excessive stock, prevent insufficient stock andmaintain product freshness
  • Maintains e-commerce planogram, monitoring replenishment anddemand (out of stock notification) opportunities, adjusts stock levels andplans for incremental needs
  • Partners with cross-functional team to ensure all images,product launches, product placements and copy are accurately represented andare in alignment with overall strategies
  • Monitors customer service and fulfillment issues. Partnerwith Customer Service to resolve escalated issues in a timely and efficientmanner.
  • Manages relationship and SLAs with Customer Service, FulfillmentCenter, and Platform vendor

  • Work closely with Order Fulfillment team and Shippingteam to ensure timely shipments & inventory management and also review thefulfillment / delivery options at all times
  • Work closely with Marketing team by supporting with data tocreate more effective marketing on a country-level and regional-
  • level basis,considering cultural customs, seasonal issues, local events etc

  • Troubleshoots and resolves issues with data feeds,integrations, site tags, and other aspects of the website environment.
  • Buildsstrong working relationships with service providers and system integrators

  • Define and document online site procedures and implementprocess changes that ensure organizational efficiency, profitability, andgrowth
  • Observe and react to changes in the marketplace, products,market pricing, customer preferences, competing businesses, etc.
  • Provide analysis & performance reports including daily,weekly and monthly reporting of KPI’s and recommending changes to improveperformance so as to achieve P&L results
  • Performs pre-season, in-season, and post-season analysis andreporting recaps and defines future opportunities to create assortment strategyopportunities
  • Other ad-hoc duties as assigned
  • Requirements :

  • 7-10 years significant experience
  • Experience in an FMCG or IT would be an added advantage
  • Apply
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