About the role
The Programme Officer, Accountability will be based in Maiduguri and report to the Monitoring, Evaluation, Accountability & Learning Coordinator.
The role holder will assist the Monitoring Evaluation Accountability and Learning (MEAL) unit and programs in implementing Accountability activities which would range from implementing / reviewing current Christian Aid accountability strategies.
The role holder will support direct implementation of this component and ensure there is a high compliance to already stated protocols within the Christian Aid MEAL team.
The role holder must be versed in the Humanitarian Accountability Partnership (HAP) guideline, Core Humanitarian Standard (CHS) principle and other relevant accountability guidelines.
The role holder will periodically provide reports and information products for various stakeholders, all with the aim of seeking more support or showing the quality / achievement of Christian Aid Accountability work in the various projects.
The role holder will be responsible for designing accountability Logframe for the project. The post holder will ensure that through a systematic way that during distributions, helpdesk / information table are established to the community members to answer beneficiary comments / questions.
and ensure proper entry of the complaints into the Christian Aid Complaints database. The post holder will be required to prepare Bi-
weekly reports showing the various categories of complaints and the status of the complaints. A major aspect of the role requirement will be to ensure that key information reaches beneficiaries using a number of methods (leaflets, orientation, help desk, etc.
and ensuring that all beneficiaries properly receive their benefits. The post ho;lder will be responsible for planing and conducting training sessions of relevant staff members (both Christian Aid and partner organisations) to support and ensure quality implementation of accountability mechanisms and information provision plans
You must have a degree in statistics or the social sciences with at least 3 years working experience with an I / NGO. You must have experience of monitoring, evaluation and Project / programme-
cycle management approaches and tools including participatory planning. You are required to have a good understanding and familiarity with data management tools including the use of mobile data collection technology You must be familiar with Microsoft Packages.
You must have excellent report writing, communication (written and verbal) skills, and strong IT skills. Hands-on experience of monitoring and supporting community-
based development programmes is desirable. Ability to produce quality reports, case studies and humanitarian briefs from analysis conducted on data sets and gathered qualitative information essential.
We value diversity and aspire to reflect this in the workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, religion or belief.
You can expect a wide range of rewards and benefits, including flexibility that will ensure you enjoy a good work / life balance.
As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions :
Tell us about a time when you actively consulted with others to ensure that you understood their needs or goals before taking action.
What was the situation? What different expectations were involved and what were you expected to do? What did you do? What was the impact? Were you successful?
Tell us about a time when you handled a difficult issue with someone else with openness, honesty and respect. What was the context?
What did you have to do? What did you say and how? What was the result? If you were successful, how did you know?
Please give us an example of a time when you had to say no to another colleague or team because of other priorities while acknowledging their needs, What was the situation?
What were the competing priorities? What was your task and what action(s) did you take? What was the effect of your saying no?
What was the outcome(s) and what did you learn from the experience?