Min Required Experience :
Min Qualification : Bachelor's Degree / HND
Desired Courses : Not Specified
Other Requirements : Education :
First Degree, with related professional qualification. MBA will be an added advantage.
Certified Microsoft Certified System Engineer and / or CCNA / comparable certification
Minimum of 7 years experience, at least 5 of which must be at managerial level in a Bank or financial institution managing an ITIL framework based operations support team.
Hands on experience in managing SLAs under a 24x7 service operations
Excellent knowledge of the industry and of competition
Good knowledge of economic and market environment
Strong product knowledge
Computer knowledge and IT proficiency
Business development / product Manager experience.
Skills / Competencies :
Strategic thinking and management
Good managerial & leadership skills
Clearing / Transaction Processing & Settlement
Risk Control & Governance
Marketing / Sales
Business / Product Development
Customer Relationship Management
Client Industry Knowledge
Budget Planning & Control
Data Gathering and Analysis
Business / Operational Strategy
Stress Tolerance / Performance Under Pressure / Resilience
Coaching / influencing and supervisory disposition.