Systems and Network Administration
Installing and configuring server architecture, and networks
Manage and support hosted network servers and cloud technology tools.
Set up accounts and server workstations
Monitor system performance and troubleshooting issues and outages.
Ensure security through access controls, backups, and firewalls
Upgrade systems with new releases and models.
Develop expertise to train staff on ERP.
Monitor user backup.
Availability on non-working days e.g. Sundays and Special events days.
Serve as the 2nd-Level for technical support.
Perform remote support and maintain hosted platforms.
Record events, problems, and resolutions
Direct Support for ERP Solution
Technology Hub Operations Management
Active participation in preparing tools for coordinating and operating a technology hub.
Running and sharing regular systems usage report to IT Manager and CTO.
Skills and Knowledge
A Bachelor's degree in Computer Science or related field.
Relevant Experience (3 to 4 years)
Maintain infrastructure and security systems
Storage SAN / NAS
Scripting experience (PowerShell / Bash / Shell)
Experience of working as ERP solution administrator would be advantageous however training will be provided
Experience of working on technical support helpdesks
Experience of technical user support including excellent problem-solving skills
Demonstrable experience working as a technical administrator or cloud Architect
Strong communication and interpersonal skills, ability to listen and interpret requirements with technical and non-technical audiences, as well as demonstrating work to stakeholders
Administration of cloud-based systems ideally CRM, ERP and ITSM systems
Attitude and Behavioural Traits
Analytical and investigative skills
Strong team working skills