1. Provision of a reliable interface between clientIT support personnel and AppZone business units.
2. Respondto client’s enquiries for technical assistance via telephone, e-mails orinstant messenger.
3. Loggingof cases and help desk interactions with clients using CRM applications.
4. Followstandard help desk procedures in other to assist clients to resolve technicalissues.
5. Trackand route all technical problems including Database, code, operatingsystem, web-server, integration, networking, and hardware issues, amongstothers.
6. Prepareactivity and other CRM reports.
7. Other support interactions with clients toensure client satisfaction in line with the company’s business goals.