Ekesons Bros Nig. Ltd's job vacancy, Career and Recruitment
Job title : Head of Operations jobs in Lagos Job Location : Lagos Deadline : August 18, 2022
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Passenger Transport Manager Duties and Responsibilities
Your duties and responsibilities as the Head Of Operations are listed below, but not limited to :
Advise on policy and strategic developments goals for growth and examine business decisions (pricing policy, level of service provision, timetable changes) to assess their impact on passengers and company income.
Develop and Implement procedures to efficiently administrate passenger and cargo transportation operations, prepare transportation schedules and plan routes.
Manage and coordinate the movement of passengers and their goods.
Market passenger services to encourage greater passenger use of particular routes and service offerings;
Meeting passengers and customers to deal with complaints and areas of concern;
Conducting and Analyzing results of surveys on passenger / customer satisfaction and starting new projects to improve performance;
Making sure that transport services are available to all through social inclusion initiatives;
Using IT systems for tasks such as timetabling and managing usage flows.
Liaising and negotiating with different stakeholders including Transport planning / Regulatory authorities at all tiers of government, residents, councilors / politicians, developers and transport providers etc;
Identifying existing and possible future transport problems, developing transport models and investigating the feasibility of alternative routes, equipment types and models as well as other viable means of transport;
Liaising with passenger watchdogs and other professional bodies;
Ensure employees are motivated and productive;
Ensuring that all operations are carried out in accordance with laws and regulations, particularly relating to health and safety;
Managing and supervising staff, organising work shift and coordinating staff training;
Negotiating and managing contracts and developing new business opportunities whenever possible;
Making sure the transport operation meets its performance and safety targets, monitoring it and reporting to Senior Management / Managing Director;
Writing clear reports and presenting options and recommendations to clients and senior management / Managing Director;
Minimizing disruption and resolving any unscheduled delays, having to make decisions in difficult situations;
Assess and identify new opportunities for growth in current and prospective markets.
Develop and implement systems to record, file and store information pertaining to client enquiries.
Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
Receive and review feedback from customers and follow up to ensure customer satisfaction.
Plan and prepare monthly / annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions.
Follow up closely during implementation.
Ensure staff are properly dressed at all times ? including but not limited to the required uniforms where necessary
Educational Qualification :
HND / B.Sc in Administration, transport management or related discipline.
Minimum of 8 years of cognate experience in a similar role within the transportation industry.
Smart, energetic and honest person.
Ability to work under pressure and meet deadlines.
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