customer service representative
Glacier Consulting
Lagos, Lagos, Nigeria
3d ago
source : Fidanto

GLACIER CONSULTING is a firm thats into creating raising and training individuals into entrepreneurs br Our mission is to raise entrepreneurs that can effectively manage and motivate individuals to harness their potentials and also create jobs for the unemployed br We currently seek to recruit into our workforce a smart intelligent and enthusiastic individual to fill the position below br Job Title Customer Service Representative br Location Lagos br Job Description br 1 Serves customers by service information resolving problems br 2 Attracts potential customers by answering service questions suggesting information about other services br 3 Opens customer accounts by recording account information br 4 Maintains customer records by updating account information br 5 Resolves service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution br 6 Maintains financial accounts by processing customer adjustments br 7 Recommends potential services to management by collecting customer information and analyzing customer needs br 8 Prepares service reports by collecting and analyzing customer information br 9 Contributes to team effort by accomplishing related results as needed br br Skills and Qualifications br Customer Service Product Knowledge Quality Focus Problem Solving Market Knowledge Documentation Skills Listening Phone Skills Resolving Conflict Analyzing Information Multi 45 tasking br br Minimum of HND B Sc in any related field br br Qualified Candidates should forward their CV using the Job Title as Subject br Application Deadline April 30 2015

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