Customer Service Officer at ETX
ETX NG Electronic Transcripts and Documents Excha
Lagos, Lagos, ng
6d ago
source : Ecadoo

Specialisation ndash Customer Service SupportJob Summary Provide help and advice to in bound customers on the firms rsquo transcript and verification product or services Communicate courteously with customers by telephone e mail and face to face Investigate and solve customers rsquo problems which may be complex or longstanding problems Manage the customer refunds process Keep complete and accurate records of discussions or correspondence with customers within the ETX office system Where necessary updating order status on the admin system Ensure that all incoming support requests are replied within a maximum period of 24 hours Support the firms rsquo social media management SKILLS Excellent communication skill both written and verbal Possessing excellent vocabulary Strong organizational skills with a problem solving attitude Time management skills Interpersonal skills Attention to details REQUIREMENTS Degree in a relevant field Must be fluent in English Preferably male

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