What we do
The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence.
We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949.
Humanitarian aid work is intrinsically stressful and working for the ICRC is not an exception. ICRC's employees often live and work in physically and psychologically demanding conditions.
They frequently work in close contact with victims of armed conflict and other situations of violence and can be exposed to life-threatening situations.
The main sources of stress reported to ICRC Staff health as difficult to manage for our staff in the field are : relationship with management and colleagues, working conditions, pressure to deliver, administrative load, conflictual working dynamics and harassment (sexual or psychological).
Other sources of stress, including security incidents, come next in terms of absolute numbers. It is a well acquired fact that the organizational culture can be adjusted in order to support wellbeing of staff in each workplace.
Formally called Stress & resilience adviser , the role of the Organizational psychologist will be to support a salutogenic organizational context in ICRC.
The Staff health Centre of expertise has developed a Staff health strategy inclusive of Mental Health and Psychosocial Support (MHPSS) for staff.
The specific component on MHPSS is based on promotion of occupational wellbeing, prevention and response to psychological distress disorders related to the occupational environment.
The organizational psychologist will work in close collaboration with Staff health (Medical advisers and Staff psychologist), with the HR Department and the Department of Operations (management) and will focus on the aspects of organizational context and working conditions.
The organizational psychologist will be responsible for the Staff MHPSS promotion and prevention strategy and will coordinate with the Staff psychologist and Medical advisers who are on the other hand responsible for overseeing the clinical response to psychological distress and / or mental disorders that staff may experience.
In coherence with the People strategy, the Staff health strategy, the ICRC stress policy and in collaboration with HR and Operations, develop and implement a structured action plan to promote a salutogenic organizational context in ICRC, including but not limited to :
Develop collaborative partnerships with internal stakeholders to mainstream the prevention, promotion and support to staff’ mental health and psychosocial wellbeing in other department activities (SCMS, HR, L&D, Delegations, etc.).
Develop and implement internal policies and a set of indicators that support primary, secondary and tertiary prevention of staff’ mental health and psychosocial wellbeing, focusing on both people’s behaviors and workplace environment.
Support good managerial practices by offering interventions on communication, leadership, teamwork, conflict management, and other relevant topics.
Support the development of a culture of care among the community of colleagues.
Develop tools and interventions to increase staff’ mental health awareness and self-care strategies, and decrease stigma associated with psychological suffering and help-seeking.
Assess existing practices and strengthen the organization’s procedure for staff pre-assignment psychological preparedness.
Design and implement a peer-support system within the organization in close collaboration with Regional and Country Stress & resilience advisers in the field.
Provide direct supervision to Regional and Country Stress & resilience advisers and Staff health doctors and nurses regarding health impact of organizational context and working conditions.
Conduct regular field visits to support delegations with organizational development and change, team management, team building and peer-support.
Education and experience required
Graduate professional training in the field of organizational / occupational psychology or equivalent professional experience
Minimum 8 years of experience as an organizational / occupational psychologist
Minimum 5 years of experience in one or several complex and decentralized organizations
Experience in the humanitarian sector, an asset
Experience in leading teams remotely
Previous experience in designing and implementing MHPSS systems within organizations
Experience in project management, from development to implementation (included assessment and monitoring processes)
Good knowledge of the organization's structure, an asset
Desired profile and skills
Proven ability to work in teams and transversely
Very good capacity to mobilize, excellent interpersonal skills and empathic listening, good communication
Excellent ability to manage emergencies and to manage own stress in such situations
Availability to perform regular (extended) field missions, including in emergency
Motivation to maintain and pursue continuing education in the field of organizational / occupational psychology
Sense of initiative and creativity, flawless professional ethics (confidentiality)
Fluent in French and English (oral and written) essential
Knowledge of another language (Spanish, Arabic), an asset
Mastery of simple computer tools (Outlook, Sharepoint, Word, Excel and Power Point)