Customer Experience Manager
The Address Homes Limited
Lagos
6d ago
source : BetaJob

Job Details

Location : Victoria Island, Lagos

Employment Type : Full-time

Requirements

Building long-term relationships with key clients.

Addressing customer concerns and complaints.

Build relationships with key employees among customers

Create plans to address clients’ business needs

Schedule regular follow up with customers to ensure they are satisfied

Act as point of contact for complaints and escalate issues as appropriate

Help sales team up-sell or cross-sell services and products

Ensure both the company and clients adhere to contract terms

Study competition to find new ways to retain customers

Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

Monitor legal risk in real estate documentation and advise clients accordingly.

Interpret laws, rulings and regulations for real estate transactions.

Draft and negotiate real estate transactions.

Support legal and general advisory needs associated with a large-scale real estate portfolio.

Ensure that appropriate approvals are in place before real estate transactions are executed.

Manage regulatory and compliance related services.

Skills and Qualifications

A customer-oriented attitude

Excellent communication and negotiation skills

Good team player and pays attention to detail.

Ability to work under pressure and meet deadlines.

Capable networker with excellent interpersonal, communication, business relationship officer.

Background in customer service; industry knowledge (Real Estate) is essential.

Bachelor’s degree in Law (with 2 years post-bar experience).

Analytical thinker with strong conceptual and research skills.

Proficient with Microsoft Office programs.

Salary

NGN 70,000 - 100,000 Monthly.

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