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IpNX Nigeria Limited’s Career and Recruitment Offer
Job title : Network Support Engineer
Job Location : Lagos
Deadline : August 31, 2021
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Job ID : 22
Department : Enterprise Service Management
Function : Technical Support
Reporting to : Team Lead, Enterprise Service Management,
Work Schedule : Shift
Travel Frequency : Seldom
Purpose of the Job
Provide first level off-site technical support for all ipNX services : Voice, Data connectivity, Internet services, WiMAX services etc.
To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs) :
Incident Management (First Call Resolution)â€ â€ â€
Prompt Response to inbound calls and emails
Follow up on unresolved complaint / open tickets to closure
Timely Escalation / feedback to relevant units.
Preparing Technical Reports
Educational Qualifications & Functional Skills
B.Sc / B.Eng) in Computer Science / Computer Engineering / Electrical-Electronics Engineering
CCNA, CCNP (Desired)
Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
Excellent business communication skills both verbal and written.
Work Experience :
Hands-on experience with the following is a must : IP Routing, MPLS, QOS, VPN.
Knowledge and experience with network security (IPSec Firewalls) are desirable.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
Other Requirements :
Ability to optimize work processes