receptionist
GOLDIE SERVICES
Lagos, Lagos, Nigeria
6d ago
source : Fidanto

Receptionist br br Job Type Full Time br br Qualification BA BSc HND br br Experience 2 years br br Location Lagos br br Job Field Administration Secretarial br br Details br Receptionist R01 br Job description and duties br br Meeting greeting and attending to the needs of guests to ensure a superb customer service experience br Build a good rapport with all guests and resolve any complaints issues quickly to maintain high quality customer service br Deal with guest requests to ensure a comfortable and pleasant stay br Assist in dealing with customer complaints in an effective and courteous manner providing or seeking solutions as quickly as possible br Responsible for accurate and efficient accounts and guest billing processes br Assist in keeping the hotel reception area clean and tidy at all times br Administer all routes of reservations eg online phone to ensure that room bookings are made and recorded accurately br Ensure that all reservations and cancellations are processed efficiently br Keep up to date with room prices and special offers to provide accurate information to guests br Report any maintenance breakage or cleanliness problems to the relevant manager br To undertake other duties assigned by managment br Qualification Experience br BSc HND and or it s equivalent with a minimum of 2years relevant working experience

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