Operations Specialist
CareerBuddy
Lagos, Lagos, Nigeria
4d ago

PressOne are a funded startup, looking to build simple business communication tools for entrepreneurs. Starting with a simple call centre as a service solution, intend to expand their offering to cover the full range of solutions needed by entrepreneurs looking to grow their businesses.

About the Role

They are looking to hire an Operations Specialist who will be responsible for leading their Operations and amp; Data team at PressOne.

The ideal candidate is a generalist who is obsessed with process and efficiency. The successful candidate will work directly with the CEO to build a startup that does work the proper way.

What do you need to be considered successful?

  • Monitor day to day operations. This means you need to setup key metrics to track across various operational processes.
  • Recommend and implement adjustment to our processes that will make us more productive and efficient.
  • Identify ways to improve our customer experience.
  • Interact with customers and telco partners, answering questions, and resolving issues.
  • Help with the onboarding process including screen and interviewing candidates.
  • Report on operational performance periodically
  • How important are you to the bottom line?

    Your work will involve leading the operations and data team at PressOne and supporting the company’s growth

    What do you need to have done In your career?

  • You have five or more years experience in a professional business environment.
  • You have a BSc in any field.
  • You have very strong organisational skills, and have some background in Operations or Business Analysis
  • You love to accomplish something every day. You are intentional about how you spend your time.
  • You are very proficient with productivity and efficiency tools, for example, Asana, Airtable, Zapier.
  • You are very analytical. You have the ability to analyse a given operational processes.
  • You have great written and verbal communication skills.
  • You are collaborative. You are willing to go outside of your and quot;space and quot; so the team can win.
  • You’ll be a great fit for this role if you

  • They are a startup and they mean it. They have identified a huge problem with customer communications among entrepreneurs and they are going to be focused on solving that problem for a while.
  • If your priority for joining a startup is the fun stuff, then that and #x27;s not here. I mean, they do have fun, but to be honest, they work more.

  • Everyone on the team is extremely mission-driven and works incredibly hard to push towards theirtheir lofty ambitions. You are going to be working with really smart people who are focused on the next goal.
  • Most people won’t be cut out for such hard work.

  • You should be comfortable with just a dash of chaos. This is not the kind of job where you show up and we tell you exactly what to do every day.
  • What do you stand to gain?

  • You get to work on something meaningful, something that actually gets shipped.
  • You get to work with people who are great at what they do and treat you as an equal.
  • Hybrid working model. Two days a week, at the office (Admiralty way, Lekki).
  • Health insurance
  • Gym membership
  • Dental and those standard stuff.
  • A new computer. Whichever you want.
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