Location : Ibadan, Oyo (Might require some local travel)
We are looking to hire an IT Coordinator . This is a role where you will report directly to the Software & IT Lead. The IT Coordinator is a team member responsible for the provision of first-level IT support services to all employees across our various stores in Ibadan for all IT-related concerns and technologies.
Laptops, Desktops, Phones, Tabs, ISP).
S / he acts as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for the organization and employees including, issues escalated to the highest level of management.
Further Duties and Responsibilities
Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Monitoring and maintaining computer systems and networks.
Troubleshoot system and network problems, diagnosing and resolving hardware or software related issues.
Escalate observed or reported incidents to the appropriate next line of reporting / units for prompt resolution.
Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues across all company branches in Ibadan
Carryout routine maintenance, servicing, repairing and replacing of equipment as necessary.
Be proactive in keeping abreast with current IT trends, discovering, testing and implementing new technologies.
Software / ERP Application support and diagnosis
Testing and quality assurance for softwares / features implemented
Providing user manuals for new features on ERP and newly implemented application
Troubleshoot issues with IT equipment like printers, computers and servers.
Perform minor repairs to equipment and arrange for other servicing needs.
Provide direct support / technical assistance with users of hardware, operating system software and other systems software.
Record activities, solutions and other responses to request for service.
Provide backup technical support for networks including router, firewall, and wireless access point.
Run software updates and backups when requested.
Development / deployment of new computers, servers, applications and IT equipment.
Maintaining inventory records for IT equipment
Establishes relationships with technology and component vendors
Oversees IT devices and IT support staffs
Manages departmental budget and tracks spending on equipment and staff
Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements
Any other deliverable that might be assigned by Team lead
Qualification / Requirements
Minimum of OND Computer Science / Computer Engineering or other related courses from an accredited Institution of Higher Learning, (IT Certification;
CCNA / CCNP an added advantage).
2 years+ of working in a similar role or other closely related roles.
Strong analytical, troubleshooting and problem-solving skills.
Commitment to achieving performance goals.
An ability to prioritize and stick to strict deadlines