Support Engineer - Cobranet Limited
Cobranet Limited
Lagos
4d ago
source : BetaJob

Job Description

  • Provide technical support service via phone, email, and other channels as required to clients.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.Ensure proper follow up and closure of all pending tickets.
  • Interact with customers to provide and process information in response to complaints and inquiries.
  • Escalate cases to another unit and follow up on the case.Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM)
  • Personal Responsibilities

  • Report to the Head of Department.
  • Respond to client complains in a proper and professional manner.
  • Should maintain a high level of personal responsibility.
  • Abide and apply the rules and regulations of the department and the company as a whole.
  • Responsible for achieving any assignment given by the Manager.
  • Keeping up to date with departmental and company notification via Emails, notice board and other mediums
  • Academic / Education Qualifications

  • Preferred : A B.Sc (or equivalent) in Computer Science.
  • Certifications :

  • CCNA is preferred.
  • MCP is preferred.
  • Experience :

  • A previous experience in support or IT department.
  • Technical Skills :

  • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
  • Basic routing & switching knowledge.
  • Basic RF knowledge.
  • Ability to resolve problems remotely.
  • General Skills :

  • Interpersonal relationship.
  • Maintain a good communication and interaction with customers and colleagues.
  • Self-learner.
  • Communications skills, both verbal and written.
  • Language Qualifications :
  • Good verbal and writing skills in English are mandatory.
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