Executive Housekeeper I
Marriott International, Inc.
lagos, NG
5d ago
source : Mrjobsnaija

Marriott International, Inc.'s job vacancy, Career and Recruitment

Job title : Executive Housekeeper I jobs in Lagos Job Location : Lagos Deadline : February 20, 2022

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  • Job Number : 21009323

    Location : Ikeja, Lagos

    Schedule : Full-Time

    Brand : Sheraton Hotels & Resorts

    Position Type : Management

    Job Category : Housekeeping & Laundry

    Job Summary

  • Responsible for the daily shift operations of Housekeeping, Recreation / Health Club and, if applicable, Laundry.
  • Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained.
  • Completes inspections and holds people accountable for corrective action.
  • Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
  • Core Work Activities

    Managing Housekeeping Operations :

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Managing Departmental Costs :

  • Participates in the management of the department Ûªs controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of department Ûªs operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Ensuring Exceptional Customer Service :

  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Conducting Human Resources Activities :

  • Participates as needed in the investigation of employee accidents.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Participates in the employee performance appraisal process, providing feedback as needed.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.
  • Candidate Profile

    Education and Experience :

  • High School Diploma or GED; 2 years experience in the housekeeping or related professional area.
  • 2-year Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
  • no work experience required.

  • Hospitality / Hotel / Restaurant jobs in Nigeria *Hospitality / Hotel / Restaurant jobs in Lagos *Executive Housekeeper I in Lagos
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