As a Telesales Associate, you will engage customers online, educate them about the company's products and sell the most suitable solution for their needs.
You will be responsible for proactively calling, following up, managing, and closing all assigned account renewal opportunities and business relationships.
You will provide routine stakeholder management to ensure customers are satisfied with our solution.
Identify, qualify and cultivate new sales opportunities through multiple mediums such as email, phone calls, trade shows, and channel partner relationships
Execute on prospecting activities associated with the company’s marketing plan, and specific marketing campaigns
Utilizes CRM system and all necessary applications to manage and optimize sales opportunities, merge records and track all sales stages of the deal opportunities
Manage your assigned account and achieve sales targets and customer expectations
Conduct phone presentations to educate customers, identify their needs and sell the right solutions for maximum value
Document and track the status of inquiries and coordinate appropriate responses using best judgment to ensure customer satisfaction
Research accounts, identify key players and generate interest to stimulate opportunity
Spend at least 80% of the time on the phone via outbound calling
Required Qualifications and Skills
2 or more years of sales experience in software sales and a track record of achieving targets
Excellent communication and phone skills with strong sales and relationship building skills
Ability to assess customer information, determine and address problem areas, formulate relevant solutions, and present the solution effectively
You must have an effective and professional demeanor in conducting telephone sales with executive-level customers.
You must be flexible, dependable and have a willingness to learn, excel and understand the customer’s position as well as assist where and when needed
Proven business acumen, with the ability to position solution alignment
Confident, nicely-persistent attitude that focuses on achieving goals
Willing to support the team in any way to help achieve company goals
Ability to adapt to the changing demands of a very fast-growing company, including being flexible in your thinking and approach to achieving goals
Willing to embrace the company’s Guiding Principles
Experience using a CRM tool a plus.