airtel nigeria airtel networks limited
Lagos, Lagos, Nigeria
3d ago
source : Fidanto

br a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group is committed to providing innovative exciting affordable and quality mobile services to Nigerians giving them the freedom to communicate rise above their daily challenges and drive economic and social development The company made history on August 5 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many quot firsts quot in the highly competitive Nigerian telecommunications market including the first to introduce toll 45 free 24 45 hour customer care first to launch service in all the six geo 45 political zones in the country first to introduce affordable recharge denominations first to introduce monthly free SMS and first to introduce monthly airtime bonus br br br Manager Process Audit br Job TypeFull Time br QualificationBA BSc HND br Experience3 45 5 years br Job FieldFinance Accounting Audit br br Job description br To support compliance to the defined policies processes and procedures rolled out provide opinion on process policy alignment with best practices and make recommendations for improvement br br The role holder will lead the effective roll 45 out and governance of policy and processes for assigned functions enable monitor and support closure of audit observations br br Duties and Responsibilities br Process Policy Compliance br br Process and Policy design and reengineering designing SOPs and check sheets monitors and reports process KPIs performance br Create interface amp co 45 ordination to ensure compliance to policies process and procedures for the OPCO br Constantly engage with assigned functions at Group and OpCo s to align the processes and closure of all open issues br Develop regulatory governance matrix and test compliance identify gaps and work to close these br Drafting of Internal audit quarterly update to the business br Improvement projects br br Identifies and drive projects for assigned functions both 45 Business and Customer Impacting and revenue cost impacting and Mentoring Project Teams using lean and six sigma tools br Computation of quarterly internal assurance score br Project support for automation of IA reporting functionality br Ensure best in class processes are in place and adhered to 45 br br Ensures that processes and procedures in place are designed and work as per the standards and can efficiently support functional business objectives br Ensure that functional processes add value to the business br Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision making process br Work with business functions to identify process gaps arising from weak or inadequate business process documentation br Effective Interface with Internal Assurance group team 45 br br Effective engagement with the IA group team to define the audit and gap areas br Engaging within the OPCO to ensure the learning s of the audit findings from other OpCo s are implemented as best practice ensuring the reduction in the learning cycle br Effective implementation of the learning tracker action items for the OPCO br Ensuring all the audit observations of the OpCo s are effectively closed br Ensuring process gaps are identified and shared with Process owner amp Function head for implementation br Ensuring technology gaps are identified and shared with IT for implementation br Interface with IA and assigned functions for audits and closures br Logistics Administrative Support Supervision of Admin staff br br Relevant Skill and Experience br br A Bachelor s degree br ICAN or ACCA required br CISA an added advantage br 3 45 5 years of experience in Audit firm br Industry experience an added advantage br Process Audit experience br Exposure to technology process reengineering and handling decentralized operations is desirable br Effective Project management amp Co 45 ordination br Commercial and Financial Management br Interpersonal Skills br Problem solving br Service Focus br Persuasion amp negotiation Skills br Relationship Management br Commercial Projects Manager CX and S amp D br Job TypeFull Time br QualificationBA BSc HND MBA MSc MA br Experience8 years br Job FieldICT Computer Project Management br br JOB PURPOSE br br This role within IT directorate will be responsible for aligning business strategic plans with the enterprise architecture in order to provide advisory services and solutions for various projects br br Blend of business and technical proficiency is a must to ensure that programs and projects are delivered at the highest level and in line with business expectation br br Individual should be equipped enough to create blue prints of solutions implementation road map enterprise solutions planning and design and deployment of best practice skillset Platform Technology and People to attain any program or project successes br br Duties and Responsibilities br br 1 Solutions and Products Delivery br br Manage and Deliver New products VAS Data and Mobile Commerce projects following strict project management guidelines br Provide overall project leadership and direct project teams in the delivery of high quality products within committed timeframes br Champion new data applications content portals and messaging product concepts as well as existing key products and services across the organization br Provide in 45 depth technical analysis of proposed business solutions while also playing an advisory role to business and IT leadership br Advise business leadership on how IT can transform the business plane br Strong leadership skills Superior strategic planning and successful tactical implementation skills br Scan technology horizon and track emerging standards and trends br Adopt future proof technology br 2 Business Partnership br br Work with business and IT leadership to define success criteria for New Products VAS Data and Mobile Commerce program br Translate internal customer insights and concepts into functional requirements to achieve business objective br Provides input to business leaders on how technology can be leveraged to business advantage br Provides leadership in developing technology strategies that tie directly to current and future business strategies br Recommend systems and business best practices and drive adoption to ensure architectural consistency br Develop and manage relationships with key stakeholders and subject matter experts to ensure business solutions are aligned with business goals priorities and budget br Collaborate with business stakeholders to derive a unified architecture and solution strategy for a variety of content management VAS systems and mobile commerce applications br Identify understand negotiate prioritize and document business requirements with various business units br Continuously engage with Business amp Technology departments to understand the issues requirements and engage with the Partners for proper resolution and delivery of services as per agreed time and SLAs br Ensure integration of various solutions with IT amp Network Echo Systems to ensure the proper management of Customer Lifecycle for specific product br 3 IT Enterprise planning design and architecture br br Responsible for the enterprise architecture and ensuring that the standard framework is applicable at all times br Take ownership of solution and service offerings that promises increase in revenue and clear business benefits br Develop and execute a solution strategy and business plan that supports product growth br Design and develop new systems that would support products and services for multiple market segments across the entire spectrum of customers br 4 Program Project Management br br Lead the planning implementation and evaluation of programs br Leading strategic tactical and transformation projects br Budget control and contract management br 5 People Management br br Effective management of relationships with current and future IT vendors and third party service providers br Provides directional leadership to the team to create and maintain roadmaps and technology transformation plans which describe the changes required to go from current to future architectures br Oversees product or technology evaluations and proof of concept studies and publishes results br Able to build and maintain strong and trusted relationships throughout the organization including business leaders and technology leaders br Comfortable and adept at communicating with the business and technology at all levels in the organization Has a high degree of facility in making technology concepts understandable to non 45 technologists br 6 Effective and Efficient management of IT budget with focus on cost saving and waste elimination br br Relevant Skill and Experience br br Bachelors in Computer Science Engineering Applied Sciences br IT certifications PMP desirable br Masters in Business Administration would be preferred additional qualification dependent on experience br 8 years IT experience 8 years related experience in designing and implementing enterprise technology solutions br 5 45 10 years project management experience br 6 45 8 years OSS BSS experience br Understanding of IT systems and Applications like Billing CRM ERP Sales Systems etc br Good understanding of Network IP protocols br Should have worked in multi 45 vendor networks and have good knowledge of different standards br Telecom experience of BSS CCT IN s SMSC s GPRS CCN 3G and Rating solutions br Achieving Results amp Delighting the Customer

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