Customer Service Executive - Greenlight Planet
Greenlight Planet
Lagos
1d ago
source : BetaJob

The Role

  • The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
  • Key Responsibilities for the Role

  • Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies, and scripts ;
  • Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
  • Conducting product and service quality surveys with customers and recording feedback from time to time;
  • Generating leads for the sales team by screening callers and identifying potential sales opportunities;
  • Supporting the collection of payments by regularly contacting dormant and defaulting customers;
  • Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
  • Working with multiple sales teams and cross-functional teams seamlessly;
  • Job Requirements

    The ideal Customer Service Executive :

  • Bachelor's Degree in a Business-related course - Sales, Marketing or Customer Service Management
  • Good communication skills with fluency in both written and spoken English
  • Fluency in at least one local dialect (Yoruba, Igbo, or Hausa) is mandatory.
  • Strong interpersonal skills.
  • Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
  • Basic Microsoft- Excel skills.
  • Remuneration

  • Greenlight Planet offers competitive compensation, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.
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