Field Service Engineer
Byteworks
Makurdi, Benue, Nigeria
2d ago

Job Description

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

Provide service and customer support during field visits or dispatches

Tie workflow to schedule

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Follow all company’s filed procedures and protocols

Cooperate with the service desk team and share information across the organization

Comprehend customer requirements and make appropriate recommendations / briefings

Build positive relationships with customers

Requirements

Proven Field Service experience

Ability to troubleshoot, test, repair and service computer equipment and network.

English literacy

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with remote desktop tools and applications

Technical degree or certification

Employment type : Contract

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