Corporate Retention Manager
Lagos, Nigeria
3d ago

The Offer

  • Join a fast-growing healthcare company backed by prominent investors
  • Work closely with a diverse team
  • A role that will accelerate your career
  • The Job

    In this role, you will be leading corporate client management and retention efforts. You will be analysing information gained from clients decision-making process to foster client retention and developing plans related to growth and revenue generation.

    You will be expected to generate performance reports and provide expert technical advice to management.

    You will be responsible for :

  • Developing and maintaining a great working relationship with all Corporate Sales Executives and providing support in managing the activities of their respective Corporate Retention Associate.
  • Curating strategies and avenues to improve the Key Account Management System.
  • Maintaining and growing strategic industry relationships and networks.
  • Overcoming client’s resistance or hesitation to be able to offer solutions to problems
  • Conducting surveys to evaluate customer satisfaction.
  • Ensuring a seamless onboarding process of all new clients and developing initiatives to ensure a more efficient process.
  • Developing and managing all corporate client retention strategies and initiatives of the company.
  • Managing the account renewal process of existing clients promptly and proactively while ensuring 0% churn rate
  • Leveraging client relationships and product knowledge to retain and grow revenue
  • Developing bespoke communication and product promotions such as marketing letters, emails, articles, etc to clients
  • Providing strategic advice to management based on feedback and observations from clientele and the market.
  • Generating new sales using existing and potential customer networks
  • Ensuring total management of all collections and receivables.
  • Handling complex and escalated client service issues
  • Mentoring and coaching reports on best practices in client management
  • The Profile

  • You have at least 5 years experience in sales / client relationship management with at least 1 year leadership experience.
  • Experience in the health insurance industry is an added advantage.
  • You ideally possess knowledge of the health insurance industry including various product offerings in the market, industry players, regulators, and developing trends.
  • You have excellent problem-solving and analytical skills.
  • You are able to lead and coach a team for maximum performance.
  • You pay strong attention to detail and deliver work of high standards
  • The Employer

    Our client is a tech-driven health insurance company backed by leading Silicon Valley Venture Capitalists. Along with a web / mobile application, they have a chain of primary care clinics that are designed to provide gold-standard medical care to society.

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