customer service agent
Megastar Resources Ltd
Lagos, Lagos, Nigeria
1d ago
source : Fidanto

Description Customer Service Agent br br Job Purpose Serves customers by providing product and service information resolving product and service problems br br Job Duties br Attracts potential customers by answering product and service questions suggesting information about other products and services br Opens customer accounts by recording account information br Maintains customer records by updating account information br Resolves product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution br Maintains financial accounts by processing customer adjustments br Recommends potential products or services to management by collecting customer information and analyzing customer needs br Prepares product or service reports by collecting and analyzing customer information br Contributes to team effort by accomplishing related results as needed br br Location Lagos br Experience Entry Level br br Skills Customer Service Product Knowledge Quality Focus Problem Solving Market Knowledge Documentation Skills Listening Phone Skills Resolving Conflict Analyzing Information Multitasking br br Mode Of Entry Minimum of OND in any discipline Interested candidates should forward their CV to the email address using the job title as a subject of the mail

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