help desk support
Zinka Resources
Lagos, Lagos, Nigeria
1d ago
source : Fidanto

DUTIES amp RESPONSIBILITIES br Being the 1st point of contact for all IT queries br helpdesk across three global offices br Deploy and maintain PC s and laptops ensuring br all patches are kept up to date br Setting up new users email and slack accounts br adding to internal groups and dealing with br password issues br Shutting down emails retrieving equipment and br removing from groups for ex 45 employees br Assist in the roll 45 out of new application and br services br Network patching and troubleshooting br Software installation and upgrades br Maintain printers and scanning devices br Managing phone systems br Purchasing domain names br Oversee IT Purchasing for three global offices br Dealing with telephone and email enquiries br Ordering equipment gadgets and everyday br stationary online br Any other duties as requested by the Senior br Management team br Necessary Experience br Experience in IP network infrastructure Setting br up access points routers and modems br Experience troubleshooting and supporting users br of Mac and PC operating systems br Good working knowledge of how software and br operating systems work br Strong familiarity with Mac OS X br Excellent listening and questioning skills br combined with the ability to interact confidently br with employees to establish what the problem is br and explain the solution br Desired Experience br Adept with standard concepts practices and br procedures around the Google Apps eco 45 system br Google Drive Google Admin Console Google br Calendar br Experience with printers networked printers VPN br wiring cabling br Experience tracking and documenting company br assets br Experience in managing software licenses Google br Apps Microsoft Office Adobe Creative Cloud br The role requires excellent time management and br the ability to meet deadlines under pressure The br successful candidate will need to be able to br prioritise tasks and fix problems as soon as they br occur

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