Gate Exception Handler
Lekki Freeport Terminal
lagos, NG
5d ago
source : Mrjobsnaija

Lekki Freeport Terminal's job vacancy, Career and Recruitment

Job title : Gate Exception Handler jobs in Lagos Job Location : Lagos Deadline : June 05, 2022

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  • Location : Lekki, Lagos

    Employment Type : Full-time

    Department : Operations

    Reporting to : Gate Supervisor

    Project Phase :

  • As a support to the superuser team, engage in all project implementation activities ensuring gate, planning, and operations department are built, designed, and ready for the operational go live.
  • Operational Phase :

  • Through the terminal gate automation process, to constantly monitor and control terminal gate / landside operations and all its stages, and handle, attend and solve truck transaction exceptions during truck cycle in an effective and fast manner, ensuring smooth traffic flow and efficient performance.
  • Major Job Responsibilities

    Project Phase :

  • Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.
  • Support LFT operations superuser, engage in preparation and revision of standard procedures of operations department.
  • Support LFT operations superusers in the preparation and revision of training manuals for internal training programs.
  • Support LFT operations superusers on the execution of additional end-user training on overall departmental processes and terminal applications (i.e., TOS, GOS, VBS).
  • Support LFT operations superusers in setting & configuration of different system modules.
  • Be involved in several labs & live equipment tests demand during TOS / GOS (and other system s) implementation and interfaces as a supportive role to LFT operations superusers
  • Report to LFT operations superusers issues and results of executed tests and follow-up solutions.
  • Involve in the implementation of best practices.
  • Operational Phase :

  • Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.
  • Ensure all gate transactions and scanning / inspection moves in TOS and GOS are performed proactively.
  • Monitor and execute all truck visits & transactions proactively through all available software and hardware.
  • Resolve all exceptions arising from all different stages of truck visits promptly.
  • Resolve all exceptions arising from internal trucks engaged in scanning / inspection container moves promptly.
  • Ensure all gate automation processes are adhered to and there is a smooth flow of traffic in the gate lanes.
  • Ensure all Truck drivers follow procedures at the different gate stages.
  • Prompt answer intercom calls to liaise with truck drivers regarding any issue in place, to reduce truck stay.
  • Escalate all unresolved issues to Gate Supervisor / Planning / Execution / Security where required.
  • Report to line managers, IT / Technical teams any malfunction or challenges encountered on systems in use (i.e., XPS / N4, PASS, VBS) and external hardware (i.
  • e., Kiosk in / out totems, intercoms, card & fingerprint readers, RFID readers, OCR cameras, CCTV cameras, boom barriers, traffic lights, etc.).

  • Report to line managers any congestion in the gate and / or inspection area due to any problem in place for proper action from supervisors.
  • Report immediately to line managers any found incident in Gate or inspection area.
  • Work closely with other departments to ensure smooth process flow.
  • Maintain effective communication with peers and departments to escalate or solve exceptions of different nature.
  • Execute manual gate transaction once required due to any abnormal or non-standard process or due to any issue in place.
  • Ensure efficient handover of every shift change.
  • Prepare and share sets of reports as required by Operations management.
  • Undertake all and any related Gate duties within the capabilities as required.
  • Perform any other duties as required by Ops management from time to time.
  • Critical Success Factors

    Project Phase :

  • Achieve and maintain all terminal KPIs.
  • Project milestones related to operations are achieved and have no delays.
  • Operational Phase :

  • Achieve and maintain all terminal KPIs.
  • Exception handling resolution timely resolved.
  • Gate transactions performed without errors and wrong delivery / receival.
  • Gate infra and equipment are well maintained and up to operational requirements.
  • No delay in the mail and correspondent handling.
  • All reports assigned by the management are executed without delay and fault.
  • Seamless handover between shifts.
  • Working Areas :

  • Indoor / Outdoor : Indoor & Outdoor
  • Onshore / Offshore : Onshore
  • Heights : No
  • Hours of Work : Shift rotation
  • On-Call : Yes
  • Contact after Hours : Yes
  • Does the job involve travel?

  • Local Lagos : Limited
  • National Nigeria : Limited
  • International : Not expected
  • Qualifications & Experience

    Education :

  • Bachelor's Degree, preferably in a Logistics / Operations field, Computer Science, or any equivalent discipline.
  • Experience & Knowledge :

  • Minimum of 2 years experience in a warehouse, inland terminals, or container terminal operations on related activity. Experience in gate operations is an advantage.
  • Experience with NAVIS N4 and / or CERTUS gate system and / or gate automation is an advantage.
  • Basic knowledge of the shipping industry and port business.
  • Knowledge of trucking community operations, customs, and clearance procedures.
  • knowledge of yard layout and operating techniques.
  • Skills :

  • Ability to work under a pressure environment with a constant change of priorities.
  • Good communication skills with the ability to communicate across the organization.
  • Capable of handling multiple tasks.
  • Ability to communicate in English (Speaking / Reading).
  • Ability to work on weekends, nights, holidays, and for a long period.
  • Major Competencies :

  • Adaptability : Flexibility in dealing with change and overcoming obstacles in meeting job requirements.
  • Analysis : Locating or extracting relevant information that is critical to problem-solving.
  • Compliance : Adhering to policies and procedures established by the organization.
  • Decisiveness : Evaluating information or situations, assuming the risks, and making judgments.
  • Quality-focused : Supporting the needs of product and service excellence.
  • Verbally skilled : Presenting ideas or information to an individual or a diverse group.
  • Team-focused : Working with a group in utilizing all its resources to achieve maximum performance.
  • Customer-focused : Building relationships with internal and external customers.
  • Transportation / Logistics jobs in Nigeria *Transportation / Logistics jobs in Lagos *Gate Exception Handler in Lagos
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