Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.
Lorache works cut across multiple industries, including the consumer goods, finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc.
We are recruiting to fill the position below :
Employment Type : Permanent
Job Type : Full Time
Role : Billing-Support Engineer
Category : Operations , Automation , Telecom Billing Domain
Billing Support Engineer - Telecom Billing application support (Telecom BSS / OSS, KYC, Enterprise Billing Solutions, IT Applications)
Technical Expertise & Hands on sound knowledge to do Unix / Shell Scripting and MySQL / ORACLE query writing
Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
Provide end to end L2 / L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
Analysis of Events / Renewals / Service / System in error, provide work around solutions
Overall knowledge of the E2Eapplication, systems & solution for their application suite.
Technical specialist for resolving all complex & critical application issues / challenges faced by the team.
Accountable for meeting & improving SLA & KPIs for their application suite.
Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
Support on work allocation (shifts, rotas)
Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
Min Required Experience :
Min Qualification :
Bachelor's Degree / HND
Desired Courses : Not Specified
Other Requirements :
Qualification : Graduate / Post Graduate
Experience : Minimum 4-6 Years of experience in Telecom Billing and Strong in handling backend systems.
Functional Area : IT Software - Application Programming, Operations & Maintenance Role
Key skills : Unix / Shell Scripting / SQL / My SQL / ORACLE.
31st December, 2019.