Contact Center Agent
Catilas Resources Limited
Lagos, Nigeria
6d ago
source : Fuzu

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • HND / B.SC school degrees
  • Age limit - 30 years.
  • Description

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication scripts when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives.
  • Seize opportunities to cross-sell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal / team qualitative and quantitative targets
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