Help Desk Technician
ISC Constructors, LLC
Corporate Headquarters
2d ago

Who We Are :

For over 30 years, ISC has provided safe, high quality electrical, instrumentation and controls solutions to global leading industrial manufacturers.

With offices in Baton Rouge, Beaumont, and Houston, as well as job sites around the country, ISC has grown our team as high 3,000+ associates and offers full-service engineering, construction, and maintenance solutions throughout the United States.

The Position :

Under the general supervision of the Systems Administrator, this position is responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

  • Serve as the first point of contact for users seeking technical assistance over the phone or email
  • Ask questions to determine nature of problem
  • Walk user through problem-solving process
  • Install, modify and repair computer hardware and software
  • Research and resolve application related issues
  • Train users while resolving issues
  • Maintain and secure IT hardware and software inventory
  • Other similar duties as assigned
  • Qualifications

  • Bachelor’s degree with a focus in Computer Information Systems, Computer Science, Computer Engineering or similar field or commensurate experience
  • Strong working knowledge of networking and TCP / IP required
  • Proficient in Microsoft Office 365 Products
  • Help desk support experience preferred
  • A+ (Comp TIA) Certification is a plus
  • Competencies

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
  • Professional written and verbal communication skills
  • Motivated to recognize and resolve problems independently
  • Skilled at performing tasks accurately
  • Capacity to manage multiple priorities
  • Willingness to work as part of a team
  • Other Information

  • Excellent wages (DOE) and complete benefits package.
  • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
  • ISC evaluates and hires applicants for employment-based exclusively upon the applicant’s merit. No applicant will ever be required to pay money (or any other form of compensation) to an ISC employee in order to be hired by or considered for employment with the Company.
  • This is not intended to be a complete listing of all similar, miscellaneous, or incidental duties that may be required.
  • ISC utilizes a multi-skill concept and expects associates to perform other tasks that are necessary to safely accomplish the job.

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