call centre agent mtn
Mega Resources
Ikeja, Lagos, Nigeria
2d ago
source : Fidanto

Call Center Agent Job Description br br The Call Center Agents are the one who plays such a vital role within any organization as liaising between various customers and the business entities The basic responsibility is to answer to customer inquiries and questions regarding the products and services Mostly agents perform their duties by telephone in the call center br br br Duties and Responsibilities br br The prime responsibility is to answer the inbound calls and assist customers in their inquiries or questions br br He or she has to provide individualized customer service of high 45 standard professional level to each and every customer br br The duty is to increase the client base so try to build the interest of customers in the products and services offered by the organization br br He or she needs to update the existing database with any modifications or changes and the present status of the customers or prospective customers br br He or she has the responsibility is to handle the customers directly either by face to face electronically or telephone and responding to customer inquiries and questions promptly br br It will be also the responsibility to provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department br br It will be the duty to utilize the information as much as possible in business opportunities and trends br br He or she has to check lines and categorize the problems and issues of the customers perfectly br br br Skills and Specifications br br The person needs to have the ability to understand as well as grasp basic customer information perfectly br br He or she should be able to handle the diverse people nicely and should have the ability to cope up with difficult customer situations professionally br br He or she has the responsibility to sort out the issues of customers perfectly so should firstly analyze the customer problem properly and provide logical solutions br br He or she should be able to make effective use of resources and utilize them as much as possible br br The person needs to have excellent communication customer service interpersonal and typing skills to do the job perfectly br br The interpersonal skill required is having much interest in helping the customers br br Requirements br minimum qualification of OND

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